About Designalytics
We're a fast-growing package design measurement startup changing the way brands measure and optimize their package designs. Our clients are consumer-packaged-goods (CPG) companies, ranging from innovative challenger brands (think: a new better-for-you soda or mushroom coffee) to iconic brands you've known since childhood.
The Opportunity
The Sr. Client Success Manager (CSM) plays a crucial role in Designalytics' mission to secure, service, retain, and grow client relationships. This role is ideal for a highly motivated, self-starting professional who thrives on ownership and collaboration. As a key partner to our sales team, the CSM will ensure clients experience the full value of Designalytics' suite of solutions while also supporting efforts to expand our customer base.
What You'll Do
Client Relationship Management & Project Execution
- Serve as the primary point of contact for day-to-day client interactions, ensuring prompt and effective communication.
- Manage research projects from scoping to delivery, including gathering inputs, coordinating internal resources, and light image editing as needed.
- Translate research findings into actionable insights tailored to clients' business initiatives.
- Strengthen internal collaboration across teams to deliver exceptional client service and insights.
- Assist sales teams in preparing for client presentations, ensuring compelling and data-driven storytelling.
- Develop strategies to enhance client satisfaction, drive renewal rates, and uncover opportunities for expansion.
Sales Prospecting & Support
- Partner with sales leaders to craft and execute email campaigns aimed at engaging potential new clients.
- Develop compelling outreach content that highlights Designalytics' value proposition and sparks interest.
- Track sales analytics and prospecting efforts to optimize engagement and conversion strategies.
- Leverage CRM and email marketing tools to enhance prospecting efficiency.
What We're Looking For
Skills & Qualifications
- Education: Bachelor's degree in business, Marketing, Communications, Data Analytics, or a related field.
- Prior professional experience in the market research industry or related field is a plus.
- Technical: Proficiency in Microsoft Excel and PowerPoint; basic Photoshop skills are a plus.
- Competencies: Exceptional attention to detail, strong problem-solving skills, and a commitment to quality control.
Why Join Designalytics
- Make a tangible impact at a company redefining how CPG brands leverage design.
- Collaborate directly with leadership and contribute to strategic decision-making.
- Be part of a high-energy, growth-minded team that values creativity, precision, and results.
- Enjoy a culture that's professional yet playful—where passion and purpose go hand-in-hand.
To apply, email derek.garofalo@designalytics.com.
