TITLE: Product Manager
REPORTING TO: Product Lead
LOCATION: New York, NY (Onsite Monday - Friday)
You’ll make and defend product decisions with incomplete information, competing input from Sales, Customer Success, and Engineering, and real consequences for automation, customer experience, and revenue. There is no consensus-by-default and no fully defined problem space.
If you’re looking for clear requirements, long planning cycles, or alignment before action, this role will be frustrating. If you’re comfortable setting direction, making hard tradeoffs, and owning outcomes within a defined scope, you’ll thrive here.
Who The Flip Is Flip?
Flip builds AI-powered call automation for customer support. While automation is widely acknowledged as the future, adoption across the market remains low. Flip operates ahead of that curve, at scale, across eCommerce, Healthcare, and Transportation.
Flip integrates directly into customers’ tech stacks to personalize every call and resolve issues efficiently, creating high-quality, branded experiences. The product improves continuously through millions of real customer conversations, enabling increasingly accurate and human-level handling.
We are an in-office company with teams in NYC, LA, and the UK. We value ownership, product quality, and people who take pride in solving hard problems.
Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.
You’ll synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions. You’ll make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity, using call data and customer feedback to guide iteration, ship continuously, and improve outcomes.
What You’ll Be Accountable For
Who You Are, As a Product Manager
What Success Looks Like
Within months, you are the clear owner of your areas of Flip’s product. You’ve shipped meaningful improvements that materially increase automation, improve customer experience, and strengthen Flip’s competitive position.
Engineering, Customer Success, and GTM teams rely on you for clear direction and execution. You make hard tradeoffs, move the product forward consistently, and shape not just what gets built, but how the product evolves over time.
Who You Are, As A Person
Bonuses
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