About Designalytics
Designalytics helps consumer brands measure, predict, and optimize the performance of their packaging designs using behavioral science and analytics. We partner with CPG leaders to turn packaging into a growth lever not just a cost center.
We operate at the intersection of insights, strategy, and commercial execution. If you thrive in consultative sales and enjoy working with data-driven clients, you'll fit here.
The Opportunity
The Client Success Analyst plays a crucial role in Designalytics' mission to grow client relationships and ensure the timely, high-quality execution of research projects. This role is ideal for a highly motivated, self-starting professional who thrives on ownership, collaboration, and a long-term path toward strategic account management.
What You'll Do
- The "Right Hand": Support Senior Client Success Managers in the day-to-day execution of high-value accounts. You are the glue that keeps the relationship organized.
- Data Synthesis: Assist in preparing client-ready reports, ensuring every chart and figure is 100% accurate before it reaches the client.
- Input Development: Assist CSMs in gathering inputs for studies. This may include sourcing high-quality product images, product dimensions, and visiting retail locations to verify other product specifications.
- Internal Coordination: Work across departments (Sales, Analytics, and Ops) to track milestones and ensure internal teams remain aligned with project scope.
- Strategic Observation: Attend client meetings as a "second chair" to track action items and observe professional relationship management in action.
Who You Are
- The Continuous Learner: You have a "no task too small" mentality and understand that mastering the basics is the key to mastering the strategy.
- Organized & Detailed: You notice the little things and can stay organized while managing multiple projects simultaneously.
- Aspiring Client Advocate: You are energized by client interaction and possess the professional polish and emotional intelligence to represent the company with poise.
- Clear Communicator: You can distill complex information into professional emails and effective meeting summaries for internal and external stakeholders.
Skills & Qualifications
- Education: Bachelor's degree in business, Marketing, Communications, Data Analytics, or a related field.
- Prior professional experience in the market research industry or related field is a plus.
- Technical: Proficiency in Microsoft Excel and PowerPoint; basic Photoshop skills are a plus.
- Competencies: Exceptional attention to detail, strong problem-solving skills, and a commitment to quality control.
Position Details
- Role: Full time (~40 hours per week)
- Reports To: Senior Client Success Manager
- Location: Remote
If you are excited by startup culture at a high growth company where things move fast, everyone contributes, and your impact is visible from day one this is the place for you!
To apply, email derek.garofalo@designalytics.com.
